Apple Connector does not fit!?

Originally from ticket #141.

Dear A-solar,
I have bought the AL-360 power bank but the included iPhone connector does not fit into the two iPhones I tried. The dimensions look correct but it just won't fit into the iPhones and I am afraid to use too much force.
I have tried the Micro USB connector to charge another phone and that one works flawlessly. What can I do? Can you perhaps send me a good iPhone connector?

Thank you.

Submitted from:

Dear Roman,

Thank you for your feedback. Please let me help you solve your Ticket as best as I can.

The included Adapter is *not*  for the iPhone, but for a Samsung Galaxy Tab. This is explained on the side of the packaging. Please use your own cable to charge Apple products.

Team A-solar Support,



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